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Privacy Policy

Your privacy is very important to us.

At BagWise.com, we are completely dedicated to protecting the privacy of our site visitors and clients. Your visit to this site is governed by this policy and it is crucial that you read and consent.

We aim to protect any personal information from BagWise.com during your visit, keeping it completely private & confidential and used entirely for internal purposes. By using our website, you agree to this policy and provide your consent for our practices in accordance with it.

We do not share, sell or rent any of your personal information to any 3rd party except where it is part of providing a service to you (for instance, in arranging for an order to be shipped to you, we inform the courier company of your address), for the purposes of our own internal customer research / analytics where we have your consent to do so or required by law. The practice is aimed at only to provide a high quality shopping experience.

Notice: If you are under 16, please inform a parent or guardian about our Privacy Policy and Terms & Conditions, as well as then gaining their consent, before using BagWise.com

Cookie Policy

BagWise.com utilises cookies in order to operate online. A cookie is a small file that is sent to your device and stores pieces of information about you. For example, a cookie is used in the functionality of your shopping bag. These cookies can be broadly split into 3 groups:

Vital Website Functionality Cookies

Required for BagWise.com to perform as expected. These cookies enable your shopping basket to remain filled with your desired items while shopping on our website. They do not collect any other information or perform any tracking.

Customer Preference Cookies

Used to remember your preferences, e.g. whether you prefer visiting the mobile version or the full site. While BagWise.com can still function without these cookies, your shopping experience may become degraded as you would then be required to keep setting these preferences on every single page, every time you visit.

Site Analytics Cookies

Tracks and measures how our website is used. This information includes which pages are most frequently accessed, how fast our web pages load, and how / from where visitors arrive at BagWise.com. These cookies enable us to analyse our website, not you. This information is not for resale or for any purpose other than improving our website and its operation.

By using BagWise.com, you agree that we can place these types of cookies on your device and access them when you revisit the site.

You may delete any cookies that are already on your device at any time. Please refer to the help section of your browser for instructions on how to do this.

Further information on deleting / controlling cookies may be found at www.AboutCookies.org. Please note - by disabling cookies, you may not be able to access certain areas or features of our site.

Collection of your Personal Information:  We strictly protect your personal details.

The personal information we collect may include your full name, title, company or organisation name, e-mail, postal address and phone number. We may collect certain information about your visit, such as the type of browser you use; the date and time you access BagWise.com; keywords used in any searches that led you to us; the pages that you access while at site and the web address of the site from which you linked directly to us. This information is used to help improve the BagWise.com and administer better. We do NOT collect or store any credit card details at any point - on purchasing, your details are inputted at our secure partner, Secure Trading, a secure payment gateway provider. Secure Trading is a fully PCI DSS compliant, SSL secured partner, allowing you to shop in completely safety (www.securetrading.com).

Your consent:  We will always abide by your wishes.

The personal information collected on this BagWise.com will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other products and services.

We also carry out tracking on various search engine metrics; specifically, referring sites and keywords used to arrive at this site, through organic searches and through clicking on "cost-per-click" search based advertising. We operate a system based on Google Adwords and Google Analytics to evaluate our site and provide a better, more useful search experience for our users.

Other information

During your visit to our site, other information which is in no way personally identifiable may be collected. For instance, if you view a particular item, we will register that this item has been visited one more time. However, due to the nature of this information (for example, the number '100' becoming '101') this is not identifiable by anyone. We collect a range of such information, for example, product views, search terms etc. This is stored to enable us to improve the website and the experience we can deliver to you.

Order

For a user who places an order, we request personal information on the order form used in the shopping cart. Contact (name, address, email, etc.) and payment information (credit card number and expiration date) is requested. This information is used for billing purposes and to fill the customer's order. If we have trouble processing an order, our fulfilment department / partner will use this information to contact the customer. Credit card transactions are processed using our own merchant account and authorized via a third party payment gateway system. The payment gateway is an authority in trusted modular payment solutions and security systems on the Internet.

Payment Security

To allow you to pay by credit or debit card, BagWise.com uses Secure Trading payment gateway services as our trusted and secure payment provider. Secure Trading is one of the biggest payment gateway providers in the world. The system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data.

All data stored on Secure Trading systems is held on encrypted and highly secured databases. They are regularly audited by Visa and Mastercard to ensure that their systems conform to the latest security standards.

The transfer of the less sensitive transaction details from our site to Secure Trading is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Please drop us a line for your comments on our Privacy Policy.